Technical Support - Midwest Engineered Systems

Over 30 years of Automation Systems Technical Knowledge

Keeping complex automation systems operating at their best is a tough job. But it doesn’t have to be. Rely on Midwest Engineered Systems to provide that extra level of technical expertise and capacity.

We have decades of automation system design, installation and automation system maintenance experience in a variety of industries. This translates to having the necessary knowledge and skill to maintain and support robotic automation systems that perform a variety of tasks. These production systems include automated assembly systems, CNC robotic tending, automated welding systems, packaging and palletizing and much more.

As a multi-vendor system integrator, it also means we have a deep understanding of maintaining and servicing a variety of robotic systems manufacturers including FANUC, ABB, KUKA, Hitachi, Kawasaki and Panasonic. This understanding extends into the industry leading manufacturers of automation components like Allen Bradley, Siemens and others.

MWES’ certified robotic and automation technicians can analyze mechanical and electrical issues on a production line. We also have robot programmers that can help update and support the programming aspect of robot or automation systems in the field. These services include running backups, updates, reteaching points and modifying current recipes or developing new robot recipes.

Our technical support staff also works on automation systems that were built by other vendors. These services are available in a 24/7 capacity to make sure you’re back up and running as quickly as possible.

Whether you’re looking for answers on your robotic welding, material removal, assembly or machine tending systems, or just need preventative maintenance on current automation systems, give us a call!

For Current Midwest Engineered Systems Customers

When calling regarding system problems, please have the MWES project number. The project/serial number of this system is located on the main enclosure of the machine.

When calling regarding robot problems please have the robot model number, serial number, specific part number of known faulty robot part, and the error/fault message that may appear on the robot teach pendant.

 

Please contact Customer Service at:

Email: support@mwes.com

Phone: 1-414-327-0000

After Hours: 1-877-219-7320

OR

Fill out the below Service Request Form

Service Request Form

A service representative will be in contact within 24 hours to schedule a service visit when you enter your information below. Provide as much detail as possible.