Service & Support
Providing our customers with
24/7 Customer Service & Support
Midwest Engineered Systems offers prompt service and support 24 hours a day, 7 days a week for all of our products. We also offer our highest quality support for systems developed by other automated production system integrators, regardless of industry.
MWES is a multi-vendor automation system integrator. Our deep automation knowledge extends across all the major automation vendors, so you can be sure that the system you have, is a system we have experience in. This means that you only need to contact MWES to service your entire system, rather than collect a number of vendor-specialized technicians.
We also retrofit and upgrade pre-existing automation systems. These updates can help most legacy systems see greater production throughput and quality. Sometimes these improvements can allow an older production line to see Industry 3.0 level data reporting and control.
Areas Where We Can Help You
- Field service for most major brands
- Systems Integration
- Productivity improvements
- Technical support
- Retrofits and upgrades
- System audits
- Preventative maintenance
- HMIs – standard and custom solutions
- Spare and replacement parts
Contact us today to see how MWES can service, repair, update or expand your current manufacturing automation system – regardless of manufacturer – in order to get your production system up and running, in as little time as possible.
Building the future of manufacturing, together
Giving our customers peace of mind with the
Support Services that We Offer
Why work with us
A trusted partner in manufacturing
facility sq. feet
RIA Robot Experts for
Reach out to us for any automation concerns
Service Request Form
24/7 Customer Support
If you need immediate assistance please contact us with these communication methods:
For Current MWES Automation Systems Customers
When contacting us regarding system problems, please have the MWES project number. The project/serial number of this system is located on the main enclosure of the machine.
When contacting us regarding robot problems, please have the robot model number, serial number, specific part number of known faulty robot part and the error/fault message that may appear on the robot teach pendant.
We will provide preventative maintenance, service and parts for anyone’s equipment; whether it is an MWES machine or not.