Submit a Service Request
If you need immediate assistance please contact us with these communication methods:
Office Phone
Toll-Free
After Hours
For Current MWES Automation Systems Customers:
When contacting us regarding system problems, please have the MWES project number. The project/serial number of your system is located on the main enclosure of the machine.
When contacting us regarding robot problems, please have the robot model number, serial number, specific part number of known faulty robot part and the error/fault message that may appear on the robot teach pendant.
We will provide preventative maintenance, service and parts for anyone’s equipment; whether it is an MWES machine or not.
FAQs
MWES services and supports many of the industry’s leading industrial robot brands, including ABB, FANUC, KUKA, and others. Our technicians can assist with troubleshooting, programming, preventative maintenance, repairs, upgrades, and system optimization for a wide range of robotic automation systems.
Yes. We understand that unexpected downtime can have a significant impact on your operation. Our team offers emergency service and technical support to help diagnose issues quickly and restore production as efficiently as possible. If your system is down, contact us immediately so we can prioritize your request.
Yes! Our experienced service team supports both MWES-built systems and automation equipment from many other manufacturers. Whether you need troubleshooting, repairs, controls support, robot programming, or system upgrades, we have the expertise to help keep your operation running.
Absolutely. As automation technology evolves, older controls and components can become difficult to support or replace. MWES specializes in controls upgrades, PLC and HMI modernization, robot controller upgrades, safety system updates, and complete automation retrofits that improve reliability, performance, and long-term supportability while extending the life of your equipment.
We maintain an inventory of commonly used replacement parts and can source additional OEM components through our extensive network of automation partners. Whether you need motors, sensors, controls, robotic components, or wear parts, our team can help identify and supply the parts needed to minimize downtime and get your system back into production.
Preventative maintenance schedules vary depending on the equipment, operating environment, and production hours. Most manufacturers recommend annual or semi-annual inspections, while high-production systems may benefit from more frequent maintenance. MWES can develop a customized preventative maintenance program designed to maximize uptime, extend equipment life, and reduce the risk of unexpected breakdowns.
